The Bridge of the America's, connecting North and South across the Panama canal, just like 2Americas.

Issues in the Media

Papers (PDF download)

  • Crosby, M. (2009). USCIS Customer Service Case Study.
    Case study about the transformation of the Customer Service Quality of local USCIS from terrible to excellent.
  • Crosby, M. (2004, November). How we are and how they see us. International Projects in and with Latin America.
    Paper prepared for PMI Global Congress 2004 - Buenos Aires, Argentina.
  • Crosby, M. (2004, April). Multinational Projects with Latin America.
    Paper presented at PMI Global Congress 2004 - Prague, Prague, Czech Republic,